RETURN, REPLACEMENTS & REFUNDS POLICY
Your Spray Paints always recommends to ensure you mix the paint within the aerosol correctly. This means before use turning the can upside down and shaking continuously for a minimum of 60 seconds and then turn the can the right way and again continuously shaking for another 60 seconds then place the nozzle gently down and gently open the aspirator, sometimes this will splutter a little at first and then spray out, you should then do a spray test to ensure you are happy with the colour.
Your Spray Paints always recommend to check the colour before use as no responsibility for colour accuracy can be accepted after use.
We want you to be totally satisfied with your purchase. If for any reason you are not happy with your order we will be happy to discuss this with you to understand the nature of your disappointment.
We will refund your money for any genuine reason that you are not totally satisfied with your order, such as a faulty product. You will understand that the product will need to be fully tested to verify the problem once it is returned. Please note returning products is at your own expense.
Your Spray Paints do not offer any exchanges or refunds outside of the 14 days of purchase.
Your Spray Paints have the right to refuse any refunds or exchanges, please call us to discuss any issues with your purchase.
Unfortunately, we are unable to refund any bespoke custom filled products & mixed colours.
Please fill out the form below and then return any goods to: YourSprayPaints.com, Trinity House, Newby Road Industrial Estate, Newby Road, Stockport, SK7 5DA
Damaged or Defective Goods
If in the unlikely event that your goods arrive in a damaged condition or are defective, you must inform us as soon as is practically possible, stating the Order Number and the nature of the defect or shortage. Failure to do so will deem that you have accepted the goods. If for any reason a replacement is not available for a damaged or defective item, we will refund the value of the returned goods to the original payment method.
When completing the below form:
- If their is an issue with the colour of paint: please upload an image of your can with the writing on it and an image of the colour that is coming out of the can. Please also include how you mixed the paint before spraying.
- If the aerosol can is faulty: please explain in full detail exactly what is faulty and whether the fault existed when you received the package.
- If the fault is anything other than the Aerosol Can or Colour please let us know what is the issue.
Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods.