TERMS & CONDITIONS
By placing an order and confirming payment on the website of Your Spray Paints you are entering a legally binding contract in accordance with the following terms and conditions of sale:
It is a criminal offence to knowingly sell aerosol paint to anyone under the age of 16. By purchasing from this website using a credit or debit card, you confirm that you are over the age of 18, or are not acting for someone who is under the age of 18.
Specifications on this website of goods to be sold may be altered as a result of our continuous efforts to improve product quality and performance.
Always verify the colour to the manufacture swatch, as digital images can vary based upon the technology you use to view, therefore all colours displayed on this website are for guidance only. As colours can vary due to digital imagery, human eyesight and mix tolerances, all our mixed paints are custom made products, using the manufacture swatch and that run to the max delta range. The finished paint colour you receive, therefore, may not be as exact as depicted on a screen. No responsibility for colour differences can be accepted after use.
All colours are generally available, as we mix all client orders to specification freshly. If for any reason an item is subsequently found to be unavailable when collating your order, we will contact you to decide on immediate action.
The price of the goods shall be the price listed on our website on the date of your order. All prices displayed on the website are quoted in UK Pounds Sterling and must be paid in full.
We will treat each order for goods, which is confirmed when you proceed from the relevant payment screen, as an offer by you to purchase the goods and services subject to these terms and conditions. We shall supply you, subject to availability, with the quantity and specification of goods set out in your order. We shall confirm each order by email and such confirmation shall be our acceptance of the contract between us.
Payment may be made by any of the methods indicated on our website. Goods will not be shipped unless payment is received in full.
Delivery shall be made at the address specified by you at the time of ordering. Goods are despatched based on the delivery options chosen and set out on the main deliveries and shipping page in this website. All delivery times quoted are approximate only and we cannot be held responsible for any inconvenience arising from failure to provide the advertised service because of factors which could reasonably be considered to be outside our control.
We strongly advise that if the goods are required for a specific date they are ordered in advance to avoid any disappointment. Risk of damage or loss of the goods shall pass to you at the time of delivery to the specified delivery address.
We only use certified business Couriers who are fully insured to carry and delivery our Spray Paint Goods and other products we sell. They mainly operate during business hours but can occasionally when demand requires deliver on a Saturday. All deliveries of goods are fully tracked and in order to issue a POD (Proof of Delivery) they require an attempt to deliver to location, GPS tracking coordinates taken when delivery is made and either an image or name of recipient. During times such as COVID-19 where signatures cannot be taken an image of the package at the door or entrance of premises is sufficient. If a POD is recorded against your order it is deemed delivered.
Your Spray Paints provides high quality off-the-shelf and bespoke-custom-filled products to both trade & public. Over the last 35 years we have made every effort to ensure the highest qualities are maintained in both products and customer service help & advice offered.
Although many fail-safes are in place, with some of our products being tailor-made to specific customer requirements, we accept that errors can sometimes occur. This policy page outlines our process for handling any such errors.
Your Spray Paints do not offer any exchanges or refunds outside of the 14 days of purchase.
Your Spray Paints have the right to refuse any refunds or replacements if canisters have had excessive use, meaning if more than 10% of the paint has been used. We allow a certain amount for testing however if more is used the customer is accepting the products.
Your Spray Paints have the right to refuse any refunds or replacements, if the client refuses to complete our mandatory RO1 form which is found at the bottom of the returns page. Please note that customer services will require this form to look into your particular issue.
Your Spray Paints provides two main types of products:
(a) Off the Shelf Products
(b) Custom Filled Bespoke Products
- Returns, replacement or refunds for our Off the Shelf products:
We will replace or refund your money for any genuine reason that the product provided is either damaged or faulty. You will understand that the product will need to be fully tested to verify the problem once it is returned. Please note returning products is at your own expense.
- Returns, replacement or refunds for our Custom Filled Bespoke Products:
We only offer a replacement service for custom filled products. We are unable to refund any custom filled bespoke products, however we will replace a product without delay once we have verified any fault or error. The customer will understand that the product will need to be fully tested to verify the problem once it is returned to us. Please note returning products is at your own expense.
All items that are returned for replacement must not be altered in any way. Damaged items will not be refunded nor replaced.
Damaged or Defective Goods
If in the unlikely event that your goods arrive in a damaged condition or are defective, you must inform us as soon as is practically possible, stating the Invoice Number and the nature of the defect or shortage. Failure to do so will deem that you have accepted the goods. If for any reason a replacement is not available for a damaged or defective item, we will refund the value of the returned goods to the original payment method.
Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods.