We offer the following delivery options:

• Standard Delivery UK
• Express Delivery UK
• International Delivery

Standard Delivery UK

Our normal service is standard delivery which delivers your product within 3-5 working days. This allows 24-48 hours for our colour technicians to complete a fresh mix and complete your custom filled spray paint order and then to send the order out with our business courier. The courier will usually deliver within 24-48 hours, so a normal total of around 3-5 working days should be expected. These terms are based upon normal times and are subject to change if things like COVID19 and lockdown occur.

We are proud that during lockdown 2020 we have still managed to achieve the standard delivery times. We always try to expedite delivery performance, we will always try to get a standard delivery to you as soon as possible. The service is a full track and trace which is important for both parties to ensure goods are delivered on time and to location.

The cost of our Standard Delivery is £6.95+vat.

Express Delivery

Our express service ensures you get your goods within 24-48 hours. Our Factory production runs 7am-7pm. So this service ensures we have 24 hours to mix and complete your order and our courier has 24  hours to deliver. However please note that larger or complex orders can take the full 24 hours to complete, where as smaller orders can be done within a few hours.

Therefore any order with Express Delivery placed before 1.00pm will jump to the top of the queue and will be done as quickly as possible, many times on the same day. The order then leaves with our courier on a fully track and sign 24 hour delivery, which means in many cases if you order before 1.00pm you will get your package the next working day. If you order after 1.00pm or have a larger or complex order you will receive your package the following day.

We are proud this service allows freshly mix paint goods to be delivered in a very short time frame and we have a 99% in-time ratio.

If you order express delivery and is not a large or complex order and for whatever reason our courier does not deliver to you in-time we will refund the difference between Express and Standard service. Please email customerservice@yourspraypaints.com in this event.

Weekends and bank holidays are not included in this service.

The cost of our Express Delivery service is £12.50+vat.

International Delivery

We can offer an International Delivery Service to EU as well as globally, however please note that due to Aerosol goods being deemed ‘hazardous’, some areas are harder to deliver to.

Due to International shipping regulations and costs we suggest that unless you are ordering more than 250+ Aerosol cans, we would suggest you try to source your goods locally. We will look at each order case-by-case depending upon the destination and quantities ordered.

If you require any more information with respect to deliveries or shipping, please contact the customer service team on customerservice@yourspraypaints.com

Delivery attempts, failed deliveries and re-booking

We use reputable couriers to deliver your order. If the courier is unable to deliver because no-one is available to accept the parcel, they will normally attempt another delivery or leave a card advising how to rearrange collection/delivery. If you have been carded and you do not contact the courier or arrange redelivery, parcels are returned to us and held at our logistics department for 30 days from the date of the return. After 30 days the goods may be disposed of in line with UK waste regulations.

If  within the above timeframe you would like us to send the goods to you again, after a failed delivery and return to sender, as the courier will charge, we require payment for a new delivery. This is because the sale contract is fulfilled only when the goods are delivered to the address you provided; repeated redelivery attempts and storage incur significant costs which we cannot absorb.

If an item is not delivered because the courier made an error or the delivery failed due to our chosen carrier (for example the parcel was marked as delivered but cannot be located), please contact us straight away and we will investigate and, if appropriate, arrange a replacement.

If you believe an attempted delivery did not follow your delivery instructions (for example you told the courier to leave the item with a neighbour and it was not left), please keep any proof of those instructions and contact us — we will work with the courier to resolve the issue.

How to arrange redelivery or avoid problems

1. Check the courier’s card or tracking details — many couriers allow you to rearrange delivery online.

2. Provide a safe place or neighbour address where deliveries can be left (if you authorise this in advance). However please note with Aerosol Paints, it is at the driver discretion if they deem it safe enough.

3. Contact us promptly if tracking shows a problem so we can liaise with the courier.